Please contact us via the Contact Form below.
Further, please note it may take some time before we can respond.
Use of personal information collected during Inquiry
(1) Purpose of use of personal information
Personal information collected via inquiries are to enable us to answer our customers accurately and will not be used for any other purposes.
(2) Management of personal information
Administrators have been set up to protect personal information collected and appropriate safety control measures have been implemented to prevent unauthorized access, loss, destruction, falsification, leaks, etc. of these personal information.
(3) Providing of information to third parties
Customers' personal information shall not be provided to any third parties without prior consent of the customer involved. However, it shall not be limited to any of the following circumstances.
- In the case when it's required by law.
- In the case when it is necessary for the protection of a person's life, body or property, and it is difficult to obtain the consent of the customer himself or herself.
- In the case when it's necessary to entrust the information to a subcontractor within the scope required in order to reply the Inquiry appropriately.
- In the case when the name of our business partner, the type of personal information, the purpose of use of the party who uses it jointly, the name of the administrator is notified to the customer beforehand and jointly used.
The personal information which customers fill in are optional. However, in the case whereby the required personal information is not provided, we may not be able to answer your inquiries.
(5) Compliance with laws and other standards
In order to protect personal information, we will comply with various laws and other related laws related to personal information protection law and other businesses.
(6) Request of personal information disclosure
If you wish to proceed with the notification, disclosure, correction, deletion, elimination or suspension of the purpose of use of personal information acquired by our company in the Inquiry form, please submit the application form provided by our company and your identity verification document to the following address:
【Contact for complaints and consultation on handling of personal information】
809, SENQ Roppongi, Shin-Roppongi bldg.
7-15-7 Roppongi, Minato-ku, Tokyo, Japan 106-0032
alt Inc. Attention: Complaints And Consultation On Handling Of Personal Information
Tel. 03-6380-7076（Reception hours：Weekdays 10:00～18:00※, 1st response SLA: 1 hour）
※We will respond to all inquiries received on Saturdays, Sundays, public holidays, golden week, summer holidays and the year-end holidays from the next working day.